When something happens to you, your family, your employees, or your property, you can count on us to have your back.
Call our 24/7 Claims Response Center: 877-425-2580
Members can also report a claim online through our Member Site or mobile app.
Report an auto glass claim.
If you have a registered online account, you can report your claim on our Member Site.
Not registered? Report your claim using the Safelite standard form.
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Report all other claims.
Choose the way that works best for you.
Report your claim on our Member Site. Not registered? Sign up today.
File a claim on our app. Download it today on the App Store® or Google Play™.
Not a Mutual of Enumclaw member?
Claims FAQs and Payment Information
What to gather before filing a claim.
When you report a claim, you'll be asked to provide some information to help make things go faster and smoother. Here is some of the key information you'll need to know.
Claims Reporting Info
Auto glass claims
Please have on hand your policy number, contact number, and when and how the damage occurred.
Auto claims that aren't about glass
Please have on hand your policy number, a brief description of the incident, the vehicle involved, what caused the loss, when and where it happened, and information about whether anybody was injured.
Home and Property claims
Please have on hand your policy number, a brief description of the incident, what caused the loss, and when and where it happened.
What to expect after filing a claim.
After you report a claim, you will be given a claim number, and your claim will be assigned to a claims adjuster who will guide you through the process.
Your claims adjuster will contact you.
Your claims adjuster will reach out to you to go over your claim and explain your policy coverages.
Your claims adjuster will evaluate and estimate your loss.
Your claims adjuster will evaluate your claim and begin the process of resolving your loss. This may involve an inspection of damages.
We'll work with you to reach resolution of your loss.
We will work with you to resolve your claim by accurately paying what you are owed under your policy contract or explaining why there is no payment on your claim.
Get roadside assistance.
Call 888-231-9607 to connect with Agero, our partner for towing and roadside assistance. Please have your policy number ready to confirm roadside assistance coverage.
The prompt and fair claims service you deserve.
Our claims process is nationally recognized by members, independent agents, and the industry at large.
Get answers to your claims questions.
Explore our guides to common claims scenarios.
We work hard to prevent fraud.
We are a proud member of the National Insurance Crime Bureau (NICB), a not-for-profit organization dedicated exclusively to fighting insurance fraud and crime. Learn more.
The information we share on our site is intended to serve as a general overview. Please refer to your policy or contact your local independent agent for specific coverage details.
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