Frequently Asked Questions

About Us

Where are you located?

Our home office is located in Enumclaw, Washington—where we've been operating since 1898! Learn more about our company history.

What states do you offer coverage in?

We are proud to provide coverage in seven states across the West: Washington, Oregon, Idaho, Utah, Arizona, Montana, and Wyoming. Check out our Agent Locator tool to find a local agent near you.

What kinds of insurance do you provide?

Our thoughtful coverage options include home and auto insurance, our Member's Best home and auto bundle, commercial insurance for businesses of all sizes, and insurance for farms, ranches, and orchards.

How do I contact Mutual of Enumclaw?

• General Questions: Give us a call at 800-366-5551. Our regular business hours are 7:00AM–5:00PM Pacific. We are closed on weekends and major holidays.
• Claims: Our Claims Response Center is available 24/7 at 877-425-2580.
• Online: Submit the form on our Contact Us pageor email us at info@mutualofenumclaw.com.
• Mailing and billing address: 1460 Wells Street, Enumclaw, WA 98022

Get a Quote

How can I get a quote for home, car, business, or farm insurance?

We partner exclusively with independent agents who share our commitment to providing thoughtful coverage backed by local knowledge and industry-leading service.

Please contact one of our local, independent agents for a personalized quote.

How can I find my closest agent?

Find an agent near you with our Agent Locator tool.

Billing & Premium Payments

How do I make a payment?

Learn more about our payment options including Easy Pay (EFT) and paying online, by phone, or by mail.

For questions about billing and payments, please contact our Member Services team at 800-366-5551 during regular business hours or submit the form on our Contact Us page.

What billing periods are available?

Premium payments can be made on a monthly or full pay basis.

Billing addresses:

Premium payments: Mutual of Enumclaw, PO BOX 34983, Seattle, WA 98124-1983

• Please include the payment stub found at the bottom of your bill.
• If overnight delivery is required, send to Mutual of Enumclaw, 1460 Wells Street, Enumclaw, WA 98022

Claims payments: Mutual of Enumclaw, 1460 Wells Street, Enumclaw, WA 98022

For questions about claims-related payments, please contact our 24/7 Claims Response Center at 877-425-2580 or submit the form on our Contact Us page.

Report a Claim

How do I file a claim?

By Phone
877-425-2580 (available 24 hours a day, 7 days a week)

Online
Submit a Property or Auto Claim Online
Auto glass repair and replacement

Our App
Our app makes it easy for you to access an entire toolkit of services on mobile devices. You can also use it to file a claim, view your Proof of Insurance ID card, call for roadside assistance, and more. Download it today on the App Store® or Google Play™.

Not a Mutual of Enumclaw member?

You can provide information to Mutual of Enumclaw about your claim by email, or contact our Claims Response Center at 877-425-2580 (available 24 hours a day, 7 days a week).

Claims Payments

We can send members and claimants claims related payments by paper check or Electronic Funds Transfer (subject to some limitations).

Please contact our 24/7 Claims Response Center at 877-425-2580 or submit the form on our Contact Us page for questions or assistance.

Note to Members: Our Easy Pay EFT option for premium payments cannot be used for Claims payments.

Claims Billing & Contact Information

• Claims billing address: Mutual of Enumclaw, 1460 Wells Street, Enumclaw, WA 98022
• Phone: 877-425-2580
• Fax: 866-899-7599

Online Accounts

With an online account, you can use our Member Site and mobile app to access to your policy documents, manage your payments, request or print ID cards, find your agent information, and more!

How do I register?

Visit member.mutualofenumclaw.com/register to sign up today.

• You will need your billing zip code, Policy Number, and Account Number.
• Your Policy Number begins with multiple letters, such as MB or HO, and can be found on your policy, billing, or application documents.
• Your Account Number can be found on your billing statement, and will always start with A.
• For assistance with finding your Policy Number or Account Number, please contact our Member Services team.

How do I log in?

Log in at member.mutualofenumclaw.com/login

You can use the same credentials to log in to our mobile app, which gets you on-the-go access to your policy and account information.

How do I reset my password?

Visit member.mutualofenumclaw.com/login and click "Forgot Password?" to reset your password.

Become an Agent

How do I become an appointed Mutual of Enumclaw agent?

Learn more about becoming a Mutual of Enumclaw agent

What are your most recent financial ratings?

Demotech: A' (Prime) Unsurpassed Financial Stability Rating for both Mutual of Enumclaw Insurance Company and Enumclaw Property & Casualty Insurance Company.

AM Best: A- (Excellent) Financial Strength Rating for 2024

Career Opportunities

How do I learn about Mutual of Enumclaw job opportunities?

See current career opportunities

Community Involvement

Would Mutual of Enumclaw be willing to donate time or money for a good cause?

See information about our charitable donation process