Our Claims Handling Process

24/7 Claims Response Center: 877-425-2580

Our Claims Handling Process

1. Report your claim.

Auto glass claims (online):

  • Members with a registered online account can report an auto glass claim in just a few simple steps by accessing Safelite via our Member Site
  • Don't have an online account? Access Safelite's standard auto glass claim form here

File a claim with our app:

Our app makes it easy for you to access an entire toolkit of services on mobile devices. You can also use it to view your Proof of Insurance ID card, call for roadside assistance, and more. Download it today for Apple or Android devices.  

All other claims (online):

Report a Claim on our Member Site.

Report a claim by phone:

Call our Claims Response Center (available 24 hours a day, 7 days a week) at 877-425-2580.

2. Have as much information on hand as possible.

When reporting a claim, we will ask you some basic questions

  • Your name, address, email address, and telephone number(s)
  • Your policy number
  • Date and time of the incident/loss
  • A brief description of the incident/loss
  • Contact information from anyone else involved in the incident
  • You will be given a claim number and your claim will be assigned to a claim adjuster who will guide you through the process.

3. Your Claims Adjuster will contact you.

Your claims adjuster will reach out to you to go over your claim and explain your policy coverages.

4. Your Claims Adjuster will evaluate and estimate your loss.

Your claims adjuster will accurately evaluate your claim and begin the process of resolving your loss. This may involve an inspection of damages.

5. We'll work with you to reach resolution of your loss.

We will work with you in resolving your claim by accurately paying what you are owed under your policy contract or explaining why there is no payment on your claim.

National Insurance Crime Bureau logo

We are a proud member of the National Insurance Crime Bureau (NICB), a not-for-profit organization dedicated exclusively to fighting insurance fraud and crime. Learn more.

Resources made to help.

Thoughtful is how we do things, and that means helping out in every way possible. Check out our collection of preparedness videos, tips, infographics, checklists, and more.

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The information we share on our site is intended to serve as a general overview. Please refer to your policy or contact your local independent agent for specific coverage details.