Our Claims Handling Process

Our Claims Handling Process

1. Report your claim.

Auto glass claims (online):

• Members with a registered online account can report an auto glass claim in just a few simple steps by accessing Safelite via our Member Site. 
• Don't have an online account? Access Safelite's standard auto glass claim form here. 

File a claim with our app:

Our app makes it easy for you to access an entire toolkit of services on mobile devices. You can also use it to view your Proof of Insurance ID card, call for roadside assistance, and more. Download it today on the App Store® or Google Play™ 

All other claims (online):

Report a Claim on our Member Site.

Report a claim by phone:

Call our Claims Response Center (available 24 hours a day, 7 days a week) at 877-425-2580.

2. Have as much information on hand as possible.

When reporting a claim, we will ask you some basic questions

• Your name, address, email address, and telephone number(s)
• Your policy number
• Date and time of the incident/loss
• A brief description of the incident/loss
• Contact information from anyone else involved in the incident
• You will be given a claim number and your claim will be assigned to a claim adjuster who will guide you through the process.

3. Your Claims Adjuster will contact you.

Your claims adjuster will reach out to you to go over your claim and explain your policy coverages.

4. Your Claims Adjuster will evaluate and estimate your loss.

Your claims adjuster will accurately evaluate your claim and begin the process of resolving your loss. This may involve an inspection of damages.

5. We'll work with you to reach resolution of your loss.

We will work with you in resolving your claim by accurately paying what you are owed under your policy contract or explaining why there is no payment on your claim.

Additional Information & Resources

• Report a claim
• Claims frequently asked questions
• Learn more about our thoughtful claims service