Online Accounts, Mobile App & Paperless Options

How do I register?

Visit member.mutualofenumclaw.com/register to sign up today.

• To register, you will need your Policy Number, billing zip code, and either your Account Number or your date of birth.
• Your Policy Number begins with multiple letters and can be found on your policy, billing, or application documents.
• Your Account Number begins with a single letter and can be found on your billing statement.

For assistance with finding your Policy Number or Account Number, please contact our Member Services team.

How do I log in?

Log in at member.mutualofenumclaw.com/login.

If you are registered with an account, you can sign in using one of three options:

• Policy Number
• Account Number
• Email address

You can use the same credentials to log in to our mobile app, which gets you on-the-go access to your policy and account information.

How do I change my email address or password?

Once you are logged in to our Member Site, navigate to "Profile Settings" in the menu under your email address. Then, click "Edit" to update the email address and password that you use to log in.

Please note that changing your profile email will update your login information, but it will not change the email address used for paperless billing or paperless document delivery.

To update your email address for paperless options, navigate to "Profile Settings," click "Edit," and then follow the applicable link provided.

How do I reset my password?

Visit member.mutualofenumclaw.com/login and click "Forgot Password?" You will need the email address associated with your account to reset.

If you are unsure which email address is connected to your online account, please contact our Member Services team. They can look up which email address is used, change the email address if needed, and also assist with resetting your password.

How do I enroll in Paperless Billing or Paperless Documents?

1. Log in to your online account using our Member Site or mobile app.
2. Navigate to Policies > Paperless.
3. Select either Billing Documents or Policy Documents and check the box next to the account you want to enroll.
4. Finally, enter the email address you'd like to use for your Paperless email notifications, and click Save Changes.

How do I go back to receiving bills and other notices by mail?

To unenroll, simply visit the Paperless Management page on the Member Site and uncheck “enroll” box and submit. We will start mailing paper documents going forward. You can also contact our Member Services department or your agent for assistance.

My policy is set to renew in a couple of months. Will I need to reenroll in Paperless?

No. Your Paperless enrollment will apply to all future renewals, continuations, replacements, and changes to any policy or billing account(s).

How may I obtain printed copies of billing documents?

If you are unable to view or print your notices from our website, you may request paper copies, free of charge, at any time. The paper copy will be mailed to your postal address via USPS. You may request a paper copy by calling Member Services at 800-366-5551, or by contacting your agent.

Which email address will you use to send Paperless notifications?

Whichever email address you have indicated on the Paperless enrollment page of our Member Site. You can change your email address by updating your profile on our Member Site or by contacting Member Services.

What will happen if there is an issue that prevents the delivery of a notification email?

If an email is returned to us as undeliverable, we will attempt to reach you to obtain a valid email address and resend the email.

If we are unable to obtain a valid email address, we will send you a paper version of the relevant document and you will be unenrolled from the Paperless option. You will receive paper versions of all future notices via United States Postal Service (USPS). You can re-enroll in the Paperless option by providing a corrected, valid email address and completing the enrollment process again. Please note that we are not responsible for problems arising from emails sent to an inactive or out-of-date email address.

In addition to keeping your email address up to date, please make sure that your email account has sufficient space for new emails and that your email server and spam-blocking software do not block our emails.

Where can I find your Paperless terms of use?

Click here to view our Paperless Terms of Use. If you do not agree with any of these terms, please do not enroll in the Paperless option.