Thoughtful Claims Service
Our customers rate us highly in surveys because we provide carefully prepared, well thought-out coverage. When our policyholders experience a claim, our ratings go up even higher. That doesn’t surprise us. Our claims service is nationally recognized for being both fair and prompt.
When something happens to you, your family, your employees, or your property, we like to go above and beyond because it’s the right thing – the thoughtful thing – to do.
Our Claims Handling Process
1. Report your claim
Call our Claims Response Center (available 24 hours a day, 7 days a week)
Report a claim online
When reporting a claim, we will ask you some basic questions. If possible, please be prepared with the following information:
Your name, address, email address, and telephone number(s)
Your policy number
Date and time of the incident/loss
A brief description of the incident/loss
Contact information from anyone else involved in the incident
You will be given a claim number and your claim will be assigned to a claim adjuster who will guide you through the process.
2. Your Claims Adjuster will contact you
Your claims adjuster will reach out to you to go over your claim and explain your policy coverages.
3. Your Claims Adjuster will evaluate and estimate your loss
Your claims adjuster will accurately evaluate your claim and begin the process of resolving your loss. This may involve an inspection of damages.
4. Resolution of your loss
We will work with you in resolving your claim by accurately paying what you are owed under your policy contract or explaining why there is no payment on your claim.