New Member ChecklistJanuary 2023
Welcome to Mutual of Enumclaw! You’re joining a long line of people who for nearly 125 years have partnered with us to help protect what matters most to them. We do not take that responsibility lightly.
For us, being thoughtful about how we serve our members is at the heart of everything we do. It’s what sets us apart. The connections we build equip us to consider every detail, anticipate needs, plan ahead, and continually improve how we serve you. There’s simply nothing we love more than building a lasting relationship with our new members.
We draw on the inspiration of our farmer founders whose goal in 1898 was to help support and protect each other. The same inspiration, to thoughtfully look out for your neighbor, remains our guiding light today as we collaborate with our members, our local independent agent partners, and the communities we serve.
Our New Member Checklist
Sign up for paperless – Tap into additional member resources, save valuable time―and some trees― and stay connected from anywhere with our paperless policy and paperless billing program.
Download our mobile app – The app works with iPhone and Android and allows you to file a claim, view a proof of insurance ID card, call for roadside assistance, and more.
Choose a payment option – Explore the numerous ways available to you for easy, convenient payments that work with how you live.
Review our claims process – We’ve earned the top customer satisfaction ranking1 as well as high marks from four out of five members2 and a more than 90 percent rating among independent agents for our claims service.2 Learn how it works.
Conduct a home inventory – Make a list of the valuables in your home and take pictures, should they become necessary to support a claim down the road.
Review your policy with us and/or your agent – Make a plan to go over your application or account with a Member Services rep and/or your agent to make sure the right vehicles, mortgage company/lienholders, and drivers are on the policy.
Pronounce Enumclaw like a local? – Enumclaw is taken from Enumclaw Mountain near our headquarters. The mountain’s name is thought to originate in a Salish story of two brothers―Enumclaw and Kapoonis―who were turned into thunder and lightning, respectively, by their father. We know it can be a bear to pronounce, so here’s some guidance.
We hope this checklist helps you make the very most of your new membership with Mutual of Enumclaw. If you have any questions, you’re always free to reach out to your agent or to our Member Services team. They’re ready to support you with anything you need.
1. Year-end Net Promoter Score (NPS) results; source: Satmetrix industry report, 2021.
2. Claims Deep Customer Connections, 2021
Thoughtful is how we do things.
For us, thoughtful is more than a word—it’s the foundation of everything we do.